Questions and answers – FAQ

Questions and Answers – FAQ

Get answers to frequently asked questions on this FAQ page of XRGO.


How does the order work?

Use our inquiry form on the respective product pages. Alternatively, you can fill out our general contact form.
We will check your request and answer you within a few days.
You are not yet sure whether the product is suitable for your needs?
We are happy to advise you on the wide range of applications of X-Reality and our products.

Why is the order based on requests?

As a full-service provider, we are interested in offering you personal support and advice. If required, we will evaluate your product ideas and gladly present you with holistic solutions.

What do I do if an item is damaged or missing?

In this case, please contact us directly (no later than 3 working days after acceptance).
Tell us the order number for a faster allocation of your request.

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Will I receive an invoice?

After ordering, you will receive an invoice to your company.
Due to our company structure, you will receive the invoice with the branding of CAMAO IDC GmbH.

What payment deadline do I have to meet?

In principle, we have advance payment for initial orders, for subsequent orders, the payment terms are “Immediately upon receipt of invoice”.

What payment options do I have?


Currently, payment via bank transfer is the only payment method we offer. To settle their invoice amount, please use the specified bank details. This can be found at the bottom of the invoice.


To which countries does XRGO deliver?

We can deliver for an additional charge to any European country, or even worldwide.
However, we have manufacturer specifications for some products, which we must comply.
Please come here directly to us.

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How much does shipping cost within Germany?

The shipping within Germany costs 20 EUR due to the increased sum insured.

How much does shipping cost to other countries?

Please come directly to us here, as this is product and country dependent.

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About XRGO

How many employees does XRGO have?

XRGO is a brand of CAMAO TEC – a 360° partner of the digital economy with around 300 employees

What does XRGO offer?

XRGO is an X-Reality digitization partner with customer-centric full service:

  • Customized Mixed Reality / X-Reality software solutions
  • Ready-to-use AR products
  • X-Reality Managed Service

Microsoft HoloLens 2

What quantity do I need to order?

You can already order 1 piece of Microsoft HoloLens 2 from us.

About the Microsoft HoloLens 2
Can I lease the Microsoft HoloLens 2?

Yes! Lease your HoloLens 2 including the software license Microsoft Remote Assist at a price of 129 EUR* per month plus VAT and shipping.

*Term: 36 months; plus VAT and shipping. Indication without guarantee. Please refer to the product page for current prices.

More about the HoloLens 2 leasing offer
Can I rent the Microsoft HoloLens 2?

Yes! Rent a HoloLens 2 at a monthly price of 400 EUR* per month.

*plus VAT incl. insured outbound shipping.Minimum rental period: 7 days = 200 EUR. Indication without guarantee. Please see the current prices on the product page.

More about HoloLens 2
What are the advantages of the HoloLens 2 Industrial Edition over the regular version?

The HoloLens 2 Industrial Edition was designed, built and tested to support industrial customers working in highly regulated environments. It has certifications for cleanroom compliance and intrinsic safety. It is also backed by an even more comprehensive support program.

Using HoloLens 2 Industrial Edition significantly reduces travel in and out of cleanroom areas, as the glasses enable remote assistance as well as access to all documents.

More about the HoloLens 2 Industrial Edition

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Is your question not included?

Our service team is available for you on weekdays between 09:00 – 18:00.

Contact us