REFLEKT REMOTE – AR/MR Remote Assistance/Maintenance

AUGMENTED REALITY REMOTE SUPPORT

The “One-button solu­tion” directly connects tech­ni­cians to a dedi­cated support expert and provides real-time video support with Augmented Reality

REFLEKT Remote allows compa­nies to provide their custo­mers with a remote support to signi­fi­cantly improve main­ten­ance, repair and support processes as well as redu­cing onsite and travel costs for experts.

KNOWLEDGE

Instant access to knowledge provides employees and customers the information they need to work faster and better.

CONNECTION

Our one-touch “Intelligent Routing” technology immediately connects technicians to the right support expert.

REPORTING

Overview of all open, in-progress and closed incidents. Filter capabilities simplify the search for issues and support cases.

WHITE LABEL

Brand REFLEKT Remote with your corporate identity. Easily brand applications with your unique logo, colors and design.

ADVANTAGES

• Eliminate expert travel costs with ’see what I see’ remote functionality.
• Connect instantly to the right expert and information.
• Reduce down-time costs with real-time expert support.
• Improve communication with AR annotations on live video stream.
• Build knowledge base with incident management and reporting.

FIELDS OF USE

• Production
• Maintenance
• Repair
• Training