Optimize Service Processes with AI-based Knowledge Management
Chatbots & Voice Assistants
Solve your service cases without queues, customer consultants or service technicians.
Narrow down complex problems. Solve them step-by-step, in the shortest possible time.
Intelligente ERP & CRM Systems
Bundle your service knowledge and make it available to the entire service staff.
AI by construction kit
Thanks to the modular structure of the Empolis Smart Cloud, you can integrate AI faster, more cost-effectively and more reliably in your CRM system:
Consolidate globally distributed data silos and make them accessible for intelligent applications
EMPOLIS KNOWLEDGE PACKS
Expand the knowledge your digital assistants have with specialized terms and concepts
EMPOLIS DECISION TREES
Automatically walk through complex decisions and provide guided troubleshooting
EMPOLIS RESTFUL APIS
Develop your own applications quickly and easily and connect AI Services
Keep track of all indexed files, APIs and AI services via quick access
EMPOLIS USER MANAGEMENT
Manage roles and ensure for secure access from external applications
EMPOLIS ANALYTICS DASHBOARD
Analyze user data and continuously optimize AI applications
One API – many possibilities
These and many other systems can be expanded within a very short time with the KI of the Empolis Smart Cloud: