Cutting-edge knowledge management for service
Find answers easily
Your employees can easily find everything. No matter which system or format, they are readily available. Have access to your company’s complete service knowledge with just a few clicks.
Resolve cases faster
Time-consuming processes are a thing of the past. Thanks to specific questions residing in intelligent decision trees, your employees consistently find the right solution. And the best thing is… in the first call.
Field Service App
Service expertise on the go
As an app, your employees in the field receive all documents anywhere needed – even offline. Low coordination efforts increase efficiency and also reduce repair times. Especially your customers will show their appreciation.
Functions that simply convince!
Service Express offers many benefits and is just as flexible as you and your employees need. Discover the possibilities for optimizing your customer service:
Find required information faster
to avoid time-consuming searches in complex folder structures
Digitize valuable know-how
to prevent the loss of expertise through demographic change
Delimit complex problems
So even inexperienced employees can quickly reach the right solution and shorten training periods
Mobile access to service knowledge
to fix the error during the first visit to the customer