YOU PAY ONLY WHAT YOUR ARE ACTUALLY USING
With Assistance you have no minimum contract period and therefore no cancellation period. You only pay for what you actually use. This means that if you don’t use Mix Assistance in a month, you won’t pay a single cent.
NO REGISTRATION OF SERVICE TECHNICIANS NECESSARY!
Open a session and send the session ID to your service technicians. They can simply download the free app and use the session ID to dial into the session easily and without prior registration.
MANAGE YOUR ORGANIZATION AND YOUR MEMBERS
The Assistance Portal gives you the opportunity to create and manage additional organizations within your company, e.g. for your customers.
INTEGRATE ASSISTANCE IN YOUR OWN APPLICATION
Use our SDK and integrate assistance into your own XAMARIN client.
VIDEO- & AUDIO COMMUNICATION
Communicate with your colleagues via video or audio telephony.
Take pictures directly from the HoloLens and send them to your colleagues.
In individual or group chat, you can talk to your colleagues at any time, even in noisy environments, and send documents (pictures, videos, PDF, 3D models) if required.
Share your desktop screen with your colleagues to better explain certain issues and navigate them through procedures.
Draw on the screen or field of view of your service technician and support him during the work process
EXTRACT TEXT (HoloLens only)
This functionality allows you to extract sections of text (e.g. measurements, code, …) from the chat and place them exactly where you need this information.
AUTO BAND WIDTH ADJUSTMENT
with the integrated bandwidth adjustment you can guarantee stable communication even with fluctuating network performance.
Plan the sessions with your customers in advance with just a few clicks and send them the session ID in time.
JPG / JPEG
Introducing MIX ASSISTANCE
Customer reference: Würth Elektronik
Television report on 3Sat, in the programme Nano